The IT student help desk is known as the place at school where students and teachers alike can go to get help with their technology. Because technology is always changing and issues occur, the resource of a trusted place to ask questions is vital. I have found that help desk is an important part of the Nipmuc community.
At the help desk, I have played many roles. Due to my experience working as a technology assistant and salesperson at a popular office store, I was able to jump right in. I have helped students access applications, connect to wifi, back up data, and learn to use new programs. We have helped teachers with Google Forms, using Apple Tvs, and solved issues with iPads. Each of these interactions left the "customer" with a solution. This is one of the things that I like about help desk. It allows us to provide people with solutions to their problems, which is a rewarding thing to do.
Help desk in its current form does provide solutions, but not for all of the visitors we recieve. Any issue involving catalog apps or MURSD accounts cannot be solved by us. We send these people to administrators who are often not at Nipmuc. This is a large chunk of students that ask for help that are sent away. I think that a good change that can be made is to give help desk students more tools to help with these issues.
Overall, help desk has been a great class. It allows me to practice customer service and solving technology issues. It is a rewarding class and I am glad I took it. I can't wait for the rest of the year.
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